Frequently Asked Questions for Music classes:
Q: Do you offer trial classes?
A: Yes, we do offer a trial online lesson from $25. Please contact us to find out more at 646-838-3990.
Q: When can I Enroll?
A: You may enroll at any time during the school year.
Q: How long does it take to begin taking lessons after registration?
A: Please allow one to two week after you’ve registered to begin your lessons.
Q: Is my child old enough to take private lessons?
A: It all depends on a child. We usually recommend to take a trial lesson for a teacher to assess your child. At Willan, students (from age 3) enjoy learning music.
Q: Is there a registration fee?
A: No there is no registration fee for online lessons.
Q: What payment methods do you accept?
A: For students enrolled in a semester, we accept payments by check, money order, and debit/credit card (MasterCard, Visa, Discover, Amex). There will be a $35 fee for all returned checks. No cash is accepted.
For students enrolled in Trial and Monthly plan, we accept payments by debit/credit card (MasterCard, Visa, Discover). No check and cash is accepted.
Q: When are payments due?
A: For students enrolled in a semester, Tuition must be paid 10 days after invoice date. Tuition is billed monthly or in a lump-sum upon request.
For students enrolled in Trial and Monthly plan, tuition must be paid before the day of lesson.
Q: Any late tuition payments?
A: Late tuition payments will be charged a late fee of 5% per month. Students’ lessons and classes will be suspended if accounts fall behind in payment. Tuition credit or make-up lessons will not be given as a result of lessons missed due to suspension.
Q: What is the make-up policy?
A: Make-up lessons per semester are allowed with 24-hours advance notification. No make-up lesson is allowed for any notifications under 24-hours notice. For sickness, a make-up lesson is allowed with 1-hour advance notice. (School may ask for doctor’s note.
Q: How do I change my lesson schedule?
A: To change your lesson schedule, please email Willan Academy of Music and let us know what your preferred time is. Because teachers have busy schedule, we cannot guarantee you will have the same teacher. There is no charge for this request. Your new schedule will be effective two weeks after receiving your written request.
Q: What is the withdrawal procedure?
A: Written request, either by letter or email, should be send to Willan Academy of Music at email@example.com Notifying the teacher does not constitute notice of withdrawal. Verbal requests are NOT accepted. No withdrawal is allowed students enrolled in Trial and Pay As You Go.
Q: What is the refund policy?
A: Students withdrawing more than two days before the first class/lesson will receive a 100% tuition refund. Students are requested to notify the school with two weeks advance notice in writing. Refunds for unused lessons will be made. Please allow three to four weeks for processing of refunds. There is no tuition refund for students who enrolled in Trial or Monthly plan.
For more detail, please see the school policy.