Frequently Asked Questions:
Q: When can I Enroll?
You can enroll at any time during the school year.
Q: How long does it take to begin taking lessons after registration?
Please allow one week after you’ve registered to begin your lessons.
Q: Is my child old enough to take private lessons?
It depends on a child, but students age 4 and up take lessons with us. Please consult with a school staff further.
Q: Do you offer lesson at your school?
Currently we offer only lessons at your home. However, we are planning to offer lessons at academy in the near future.
REGISTRATION / PAYMENT
Q: Is there a registration fee?
A: It is free to submit online registration form. When your lessons are scheduled and confirmed, there will be a registration fee of $40 per student each school year.
Q: What payment methods do you accept?
A: We accept payments by check, money order, or credit card (MasterCard, Visa, Discover or American Express) . Credit card payments can be made by telephone. There will be a $35 fee for all returned checks. No cash is accepted.
Q: Is installment payment plan available?
A: Yes, you can pay tuition in monthly installments during the semester with 3% service charge. Please request the plan when registering.
Q: When are payments due?
A: Tuition must be paid before the first lesson. Tuition and fees for instruction are billed on a semester basis.
Q: Any late tuition payments?
Late tuition payments will be charged a late fee of 2% per month. Students’ lessons and classes will be suspended if accounts fall behind in payment. Tuition credit or make-up lessons will not be given as a result of lessons missed due to suspension.
WITHDRAWALS / REFUNDS
Q: What is the withdrawal procedure?
A: Written request, either by letter or email, should be send to Willan Academy of Music at email@example.com Notifying the teacher does not constitute notice of withdrawal. Verbal requests are NOT accepted. No withdrawal is allowed students who enrolled in 3-weeks package or monthly installment plan.
Q: Do you offer trial classes?
A: We do offer a 30 minute trial lesson at $50.
Q: What is the refund policy?
A: Students withdrawing more than two days before the first class/lesson will receive a 100% tuition refund. Students are requested to notify the school with two weeks advance notice in writing. Refunds for unused lessons will be made. Please allow three to four weeks for processing of refunds. There is no tuition refund for students who enrolled in 3-week package or monthly payment plan.
How do I change my lesson schedule?
To change your lesson schedule, please email Willan Academy of Music and let us know when your preferred time is. Because teachers have busy schedule, we cannot guarantee you will have the same teacher. There is no charge for this request. Your new schedule will be effective two weeks after receiving your written request.
Can I cancel a lesson on a religious holiday?
Each student is allowed not to register lessons on religious holidays, such as Rosh Hashanah, Yom Kippor, Eid al-Adha, Good Friday, and etc. Please request them when registering.
Q: What is the make-up policy?
A: If you are going to be absent, students/parents should contact the teacher directly by phone. TWO excused absence is allowed per semester with 24-hour advance notification. Make-up lessons need to be requested by the students or parents, and need to be scheduled by the end of the semester at a time that is mutually convenient.
Willan Academy of Music closes for snow when the New York City public schools do. Check out on our website or call us for snow closings.
Willan Academy of Music
244 Madison Avenue Suite 171
New York, NY 10016
Office Hour: Mon-Fri 10am-3pm